Why we're unique
We help companies develop more profitable customer relationships by delivering better customer experiences and by designing better customer journeys.
Journeys that reduce customer effort and improve service quality. Journeys that deliver more relevant communications and propositions and that consistently deliver the brand promise through daily interactions.
At CJC we offer customer journey insight, design and transformation services.
So we help Clients understand what their customers do, get and feel as they interact over time and across all touch-points. This spans UX, web analytics, customer journey mapping, qualitative and quantitative research.
We then use this insight to help us (in collaboration with customers and the Client) to design better customer journeys covering service design, integrated customer contact strategies, proposition and brand expression.
And finally we help Companies transform their processes, technology and people in order to deliver the improved customer experiences they have designed.