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Customer experience as a tool to combat churn

Design Strategy
Data Analytics
Customer Experience
Runroom
0.0
0 Client Reviews
8,000+
10 - 49
Barcelona, Spain
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Project Overview

We help Holaluz discover the needs and frustrations of its customers throughout their journey, and turn them into opportunities. We support you from research to the implementation of digital initiatives with the aim of reducing churn throughout all stages of the customer's lifecycle: from onboarding to, eventually, disconnection.

Client

Holaluz