Project Overview
Citizen Industries, a leading HVAC solutions provider and part of the Daikin Group, partnered with AQe Digital to modernize their manual complaint tracking process. Their legacy system, based on spreadsheets, lacked real-time visibility and caused delays, data inconsistencies, and poor customer service across multiple locations.
We developed a cloud-based complaint management application tailored to their needs. The solution features real-time data tracking, automated workflows, centralized data storage, and dynamic dashboards with advanced analytics. It seamlessly integrates with existing systems and enables mobile access for on-the-go management.Client
Citizen Industries (Part of the Daikin Group)Tags
AI for Manufacturing
Data Analytics
Manufacturing
Digital Transformation