We Helped Test a QSR's Refined Menu
Qualitative Research
Data Analytics
Customer Experience
Project Overview
Our team implemented a CX Evaluation program across 60+ restaurants where a new menu was being piloted. Shoppers requested discontinued items to evaluate associates’ efforts in redirecting them to similar alternatives. The tracking study measured improvements in Team Members’ fluency and effectiveness over time, following coaching feedback.Client
Jack in the BoxTags
cx
customer experience
mystery shopping
research
insights
compliance
brand standards
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