Brand innovation and customer experience excellence
Sutherland Labs is a global network of capabilities focused on stimulating and fostering innovation, optimizing customer experiences and advancing innovation led solutions.
We are part of an international company that combine two powerful disciplines to improve the experience customers have with your brand.
Our Experience Research Team uses hands-on research techniques to understand the opportunities and pain points across the whole customer journey.
Our Innovation Team specializes in unlocking the ideas from your own staff and developing new propositions and concepts.
We also have recently built London's most unique research studios in the heart of Covent Garden, Available for meetings, research sessions, innovation workshops, team days and events, the research spaces are a one stop shop for creative teams with facilitators, recruitment specialists, multiple platforms and technology support on hand.