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Showing 6 Customer Experience Agencies

Macquarium

Macquarium

Customer Experience

A CUSTOMER EXPERIENCE AGENCY. - Helping clients transform and grow their businesses using empathy and behavioral intent. Macquarium, Inc. helps our clients create transformative customer experiences for a digital world. Our design thinking approach delivers both customer and business success by exploring the common ground between customer needs and business objectives to inspire innovative customer experiences. We help you uncover insights by bringing empathy, know-how, creativity and curious minds to the planning table. We help you select the technology platforms to enable your digital self-service and automation capabilities. Then we activate your digital platforms with insights-driven experiences to drive engagement, conversion, and loyalty. Our team ensures that goals are established, metrics clearly defined and that the appropriate tracking mechanisms are in place to test and optimize against. We also offer data and insight driven experience optimization services. Services include: o Research & Insights o Competitive Analysis o Customer Journey Mapping o Service Design o Customer Experience Strategy o Assessment, Planning, and Roadmaps o Digital Marketing, Product & Service Experiences o E-commerce and Product Information Management Platforms o Workforce Enablement & Portals o Marketing Automation Content, and Personalization Platforms o Launch Planning and Execution o Demand Generation Strategies o Content Marketing Strategy and Production o Next-gen Loyalty Programs o Analytics Set-Up and Measurement o Experience Testing and Optimization Over the past 26 years, we have worked with regional and national brands such as NCR, First Advantage, Worldpay, Alabama Power, Orkin, Mercedes-Benz Stadium, Lowes, Recall, Cummins, Agilysis, Krispy Kreme Donuts, Georgia Natural Gas, and more.

50 - 100 Staff
Atlanta
Appetite Creative

Appetite Creative

Customer Experience

ABOUT APPETITE CREATIVE - Appetite Creative is a multi-award-winning creative technology studio with a passion for bringing innovative advertising to life, inspiring through creativity, and delivering tangible outcomes. Our team of digital marketing specialists deliver creative website and advertising solutions across all devices and screens. Delivering results in the EMEA, Americas and MENA regions. Clients include Armani Hotels, Disney, Mercedes, DMA, Marriott, Emirates, Royal Bank of Scotland and Boylesports. Connected Experiences open the door to two-way communication with customers. Our global proprietary platform allows enterprises to deliver marketing, connected packaging, and customer engagement experiences at scale. We create connected experiences which allow brands to be more consumer-centric, connect emotionally with consumers, raise awareness, and educate them about new products or brands delivering high engagement rates. For example: - 4 minutes engagement time Sony pictures - 90% engagement rate Starbucks - 22 times the CTR benchmark for Pandora Connected Experiences use technology to deliver AR experiences, quizzes, gamification to your customer, while collecting relevant data points to enhance your conversations and marketing messaging to drive sales. We have expertise across a variety of interactive connected experiences, ad formats and digital advertising – which we can design, create, and deliver quickly. We have a flexible, agnostic approach, with unique tech solutions and ad-serving technology, to deliver audiences to store, high levels of engagement through unique formats, and branding which cuts through the clutter. We deliver connected experiences for various well-known brands including Bacardi, Tetrapak, Pepsi and CocaCola.

10 - 49 Staff
Multiple Cities
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