DESIGN THINKING FOR CUSTOMER INSIGHT - STORYLINE is an insights agency specializing in Design Thinking. Companies partner with us when they have identified a compelling opportunity to innovate and seek to better understand it through a people-centric lens. Our work ultimately empowers our clients to focus on what should be done for their customers, rather than what can be done; thereby shifting enterprise-level thinking from inside-out to outside-in. Our clients are innovators and their project stakeholders are change agents. If you're looking for breakthrough insight into your customers and need to rally your organization around the customer story, get in touch!
ABOUT US - Nous avons créé morphoblue pour développer les équipes et les marques de la chrysalide vers le papillon, assurer le succès de leur mutation en les aidant à se réinventer autour des nouveaux usages induits par la transformation digitale. Avec la passion pour des insights clients délivrés par des Marketers pour des Marketers, de la consultance et des recommandations stratégiques axées sur l’expérience et le Storytelling, des workshops avec vos équipes pour délivrer des plans stratégiques impactants et créatifs, des formations et des séminaires en social selling, du pitch commercial à la gestion des réseaux sociaux. Notre objectif est d’assurer le succès de votre stratégie, à l’ère du numérique, pour en faire un levier de performance, tout en gardant votre histoire au centre.
LEADING INDEPENDENT CUSTOMER EXPERIENCE RESEARCH FIRM - Second To None offers a comprehensive suite of integrated and stand-alone Customer Experience Management services, including Customer Feedback Surveys, Mystery Shopping and Brand Compliance Audits. Solutions are designed around our Holistic Customer Experience Management℠ methodology, where we model, measure and manage the customer experience to better align with your brand promise in order to create more authentic brand experiences. The result is practical business intelligence delivered in real-time. We empower your organization to proactively manage the customer experience by driving customer satisfaction, loyalty, advocacy and ultimately revenue.
WHY WE'RE UNIQUE - At Brandnographer we believe in applying design, research and technology to make the world a better place. Human-centered design forms the DNA for everything we do, and our people are the key. Our research constantly evolves to meet our client’s needs, and we integrate a number of proprietary research tools that empower companies with the tools they need to get better insights from their data and help them innovate more quickly than ever before.
ABOUT US - Vision Strategy and Insights is a full service market research consultancy that uses its cultural and trend expertise, along with customized and hybrid research approaches, to deliver segment and total market insights that grow client businesses. We build true partnerships via in-depth understanding of our clients’ business and brand challenges. We believe that brand synergy across ethnic groups is fundamental to winning new mainstream multicultural market. Executional expressions may vary by ethnic group but they should work seamlessly to support an overarching brand promise. We help clients build meaningful relationships and provide cross-cultural insights for integrated marketing strategies. We’re unique because we have the experience and internal expertise to understand the distinct and converging needs of multicultural segments and the total market. Contact us at [email protected] for more information and to review your next research project in this growing consumer segment.
EMPOWERING YOU WITH DATA - Right now there are conversations happening about your brand. Do you know what’s being said? MGO Marketing has been helping businesses like yours develop a compelling brand identity, gain deep customer insights and improve their employee engagement for over 29 years. Leveraging sophisticated market research techniques, we create smart strategies to grow your company's brand, revenue and profit. MGO Marketing empowers your business with targeted data to help your company plan, act and grow. Whether you are looking for a one-time project or a long-term process, we offer powerful, pragmatic solutions to your marketing and branding needs.
ETHNOGRAPHIC & USER INSIGHT RESEARCH - dig generates insights and creates compelling insight communications (engaging films, thoughtful reports) to ensure that the insights spread throughout organizations. our insight communication tools help our clients build emotional intelligence, align disparate audiences, and incite growth.
INSIGHTS AND STRATEGY FOR HEALTHCARE AND TECHNOLOGY - Local Chapel Hill Company with global reach. Work with us to discover how your company can increase its innovation capacity via insights and strategic planning.
WHY WE'RE UNIQUE - At Tandem Associates, we deliver the expertise, insights and action plans that will transform your marketing initiatives into proven business success. We offer the perspective and objectivity to define the best strategy as well as the right people and resources to implement initiatives and see them through. So whether you're thinking of launching a new product, redefining your brand, or need help executing a strategy, we can help you get there quickly, thoughtfully, expertly.
WHY WE'RE UNIQUE - Join our movement! http://www.facebook.com/StrawberryFrog StrawberryFrog is the global Cultural Movement agency. StrawberryFrog challenges the status quo with fragrant ideas and a steely resolve that combines culture, entrepreneurship, imagination and technology into Cultural Movements. Our competitive edge is developing Cultural Movement strategies for our clients, who are increasingly global brands. Our capabilities include - FrogLogic, our process to develop Cultural Movement strategies for our clients. - Anthropological research - Creative excellence on all platforms - Digital presence, social media, mobile expertise - Communications architecture/planning/investment modeling - NPD development - Global brand stewardship - Analytics and evaluation We believe brands can identify, crystallize, curate and sponsor Cultural Movements. When you have a Cultural Movement, you can do anything in a fragmenting media universe. We are a global company, with offices in Amsterdam, New York and Sao Paulo.
WHY WE'RE UNIQUE - Pinpoint is a design strategy group in Portland, Oregon. We help companies identify opportunities and hidden niches, then design engaging products that fill them. We get the question more than any other — What is it, exactly, that you do? It is, of course, a completely fair question. At a basic level, we learn about you and the people who care most about your work. With a fundamental understanding of both, we design ways to thoughtfully connect you both. It sounds simple. That said, the complexities of business problems, company structure, deadlines, budgets and internal organizational challenges often force project teams to forget the very people they are designing a product or service for. Similarly, we work to gain a rich understanding of your audience. We like to meet these people. We want to hear about their lives. How do they live their lives? What do they do every day? Why do they do these things? This sort of information paints a much larger picture of a person—they transform from users to people. Viewing business through the eyes your people reframes the problems, understanding, design, and indeed the complexity of your work. This perspective shift is what motivates us. It provides the foundation for everything we do for our clients. Our process of constant learning, testing, and refining along the way has helped our clients develop new relationships with their people — Cisco, Intel, Department of Defense, Stanford University, Nike and Mercy Corps.
ABOUT MACKMAN RESEARCH MARKET RESEARCH AGENCY - Mackman Research are market research experts specialising in low volume, high quality market research.
A PLACE OF UNDERSTANDING - Join the Dots is a full service, global consumer insight agency. We help clients make better business decisions through a deep understanding of people – understanding which comes from: • market-leading online communities and award-winning question tools designed with the digital generation in mind; • a unique approach to social intelligence which fuses social data with passive metering and direct asking techniques; • qualitative excellence gained through depth interviews and discussions, and observation of behaviour in real-time using mobile ethnography and video vox pops; • a dedicated culture and trends team who add context to deliver consumer centred foresight, cultural understanding and semiotics. Across community and ad-hoc projects, the elements of our insight ecosystem outlined above provide the flexibility to ask better questions, listen to organic conversations and observe real behaviour, in context.
INVESTIGACIóN Y ESTRATEGIA ON-DEMAND - Observadores de lo nuevo, exploradores incansables, detectives de formas de vida, curiosos de muchos mundos, catadores de experiencias y productores de contenidos para tiempos líquidos. Inmersión en Cultura Digital: -Escucha cultural -Análisis transcultural -Tensiones e insights -Desk Research Creativo Construcción de Marca: - Brand Key Development - Brand Book Development - Elaboración de Brief & Briefing Consultoría de Síntesis: -Brand Emergency -Product Development -Workshops ad-hoc
CATALYST IN ACTION - 1Lotus Market Research is an independent market research fieldwork agency, assisting fieldwork partners and Clients. 1Lotus Research specializes in delivering fieldwork services in B2B and healthcare segment across 30 countries across Asia, Middle East and Australia.
WHY WE'RE UNIQUE - We are an Australian private company that is in the business of creating images and stories to help your company grow. Our specialty is business to business marketing and we develop innovative programs to differentiate your business and make it stand out from the crowded competition. MAP Marketing is a wholly owned Australian private company that has been in business for more than 21 years. Our company's specialties include: online portals, online retail sites, business events, business communications, business research and business publications. Our national client base includes professional associations, professional practices, technology companies, healthcare facilities, educational institutions, engineering and land development companies. The Managing Director, Maria Charlton, is a Certified Practicing Marketer with the Australian Marketing Institute and holds a Bachelor of Commerce and Masters in Business Administration. She has extensive experience in strategic marketing, market research, business development and business publications.
- Brandtrust is a leader in deep social science led emotional research methods that reveal the unarticulated needs of consumers specific to your category and brand. Our trademarked methodologies discover what consumers and customers can’t tell us by tapping into the 95% of human behavior that is driven by the subconscious mind. For nearly two decades, Brandtrust has been trusted advisors for some of the world’s biggest brands and organizations helping them drive their business performance by identifying the often elusive and unspoken needs of their customers, leading to the creation of more emotionally engaged employees, brands and marketplace experiences and ultimately to happier, more loyal customers. Our work extends beyond traditional insight generation by employing storytelling techniques that help our clients socialize insights and ideas throughout their organization. We strive to provide a clear, coherent compilation of rich insight and strategy that squarely aligns with your consumer’s deep emotional drivers and motivations. Brandtrust will help you move beyond the voice and into the mind of the consumer, and understand their unarticulated needs. We promise to change the way you think about your customers and your business.
RELATIONSHIP BRANDING™ - Implementing a unique approach to marketing that it calls Relationship Branding™, Emisare blends rigorous research, sharp strategic analysis and exceptional creative into traditional and new media communications programs that build strong bonds between its clients’ brands and their customers. Based in Greensboro, North Carolina, the company serves a diverse portfolio of companies in both the business-to-business and business-to-consumer categories. 2008-2009 Inc. Magazine Fast 5000 (#815) 2008-2009 Business Journal of the Triad Fast 50
ABOUT US - Formed in 2004, Brandspeak provides qualitative, quantitative and neuromarketing-based market research and brand strategy services. Our B2C and B2B clients range from small, UK start-ups to truly global organisations. Our offices are in London and Bristol and we have partner offices located around the world.
ABOUT LEDERMARK COMMUNICATIONS - LederMark Communications specializes in marketing consulting, strategy development, and communications in the financial services industry. We offer marketing strategy and project management as well as print, electronic and social marketing agency services to financial advisory, asset management and other investment firms. Our principals understand the challenges, issues and practices — especially the language — of our clients' businesses and the financial advisors and clients who are central to their success. We translate this into well-conceived marketing strategy, common-sense action plans and call-to-action communications. We help our clients grow their businesses, solidify their brands, and meet their marketing objectives.
WE HELP BUSINESSES UNDERSTAND PEOPLE - We are the leading authority on consumer behaviour. With our deeper insight into what people really want, we inspire innovation in some of the world’s leading brands, agencies and organisations. We offer: Unrivalled insights throughout our global library and award-winning consultancy A unique approach blending research, trends and strategy into one simple service Cultural expertise that spans five continents and thirteen sectors
TURN RAW DATA INTO A FEAST OF ACTIONABLE RESULTS - FRC brings a thoughtful and creative approach to your research needs, along with insightful back-end analysis. • Founded in 1972 • A full-service market research firm with the highest standards of study execution and a strong orientation toward making actionable marketing recommendations • All projects closely overseen by senior management, from initial problem definition through analysis and on-going counsel • Clients include a mix of Fortune 500 corporations and mid-size companies, working with both research professionals and marketing management • One source for all types of custom marketing research
AT THE ROOT OF YOUR CUSTOMER INTELLIGENCE - Market Force is the leading provider of customer intelligence solutions and has brought a fresh twist and new excitement to customer experience research. Specialising in creating and delivering unique customer experience improvement programmes, we work with some of the world’s largest brands and retailers to help them stand out from the crowd. Utilising our leading edge, proprietary online live and dynamic Customer Intelligence Platform, our clients are able to easily understand detailed, reliable and meaningful insights from genuine customers. Working in partnership with our clients, our analysts and marketing teams convey data, identify the biggest influences in customer experiences, offer opinions, actionable insights and practical communication to all levels of their businesses. Our programmes measure, manage and improve customer experiences across all your customer touch points; leading to greater customer retention, improved average transaction values and increased customer advocacy. We work with hundreds of the world’s largest consumer companies helping them delight their customers and power their financial performance through customer intelligence—comprehensive insight into their stores and customers. Over the course of our work, we’ve uncovered the best practices that make these companies great and infused them into our Customer Intelligence Maturity Model (CIMM)—a roadmap to same store-sales growth. Using CIMM as the foundation, we provide an integrated suite of customer intelligence solutions— from mystery shopping and customer satisfaction to advanced analytics and decision support technology.
YOUR CUSTOMERS. ENGAGED. TALKING. INNOVATING. - Since the beginning, we’ve been focused on the success of our clients. We redefined customer engagement and insight—forever changing what it means to engage and intimately understand your customers. By partnering with more than 100 of the world's most admired brands to create 500+ online communities, with members in more than 96 countries, we know how to get exactly the right people—your defined target audience. We’ve perfected the right mix of technologies and methodologies, and build the type of customer relationships that deliver powerful business insights, ideas, and intelligence. And best of all, we know how to help you turn it all into action—making it easy for you to engage, experiment, and innovate.
WHY WE'RE UNIQUE - D50 Media helps our clients win in Acquisition and “Activation” marketing. We leverage both traditional and digital media, including mobile platforms, to find your target customers more efficiently. We drive measurable results to help you win in highly competitive categories, where sometimes winning means finding “needles in haystacks,” or just a small audience for a specific product or service. We are different in the way we blend direct marketing know-how, strong analytics capabilities, creative talent, and multi-channel expertise, to optimize those critical first points of communication with customers. While some agencies focus on impressions, visits, or engagement, we go further to transition the consumer from being a hand-raiser to a customer. For d50, this means starting with a registration, a survey completion, or a “like,” and then moving to a revenue-generating transaction or confirmed appointment. We also have a “total customer” point of view. We recognize consumers are surrounded by messages and multi-channel connections every day, so our campaigns reach them in all relevant media to drive action and engagement. Blending science and art, we continually test and optimize, looking holistically at the media mix and messaging to find ways to achieve even stronger marketing ROI. Ultimately, we get results.
PROVIDING CLEAR DIRECTION - Pioneer Marketing Research was born from the research experiences and transformation of Data Research Services - doing data processing, tabulation, and now full service marketing research for 30 years. The staff of professional researchers at Pioneer brings a wealth of knowledge, as well as years of experience. When faced with difficult questions about your business that keep you from moving forward, the Pioneer team can create innovative approaches to find the answers. We are a leading provider of employee and customer research. Using focus groups, web and telephone surveys, modeling, and traditional and proprietary analysis tools, in B2B and consumer marketing, we provide clear direction. Our values are spelled out in the relationships we establish with our clients, and our success is measured by their achievements. We strive to hire world-class researchers and create a culture that encourages creativity within, passion for, and commitment to the highest ideals of research and consulting. By applying and perfecting the best research practices, we help our clients make better business decisions – decisions that have the greatest likelihood of achieving their goals. Our clients have entrusted us with their proprietary information and plans, and we carefully guard that trust. In many cases our client relationships span more than twenty years and hundreds of research studies. We are a researchers’ research firm, a valued resource used by others in the profession to support their client research efforts.
ABOUT GROWTH ENGINE - Growth Engine is an Innovation Agency dedicated to helping thought leaders and their companies achieve sustained revenue growth through innovation. Growth Engine provides the following; new products or services, brand positioning, marketing strategic planning, vision and strategy workshops with company leaders, innovation process development, operations, and culture change. Growth Engine was founded by Bryan Mattimore and Gary Fraser. The combination of Bryan's skill as an industry-leading ideator, facilitator, author, speaker, and inventor of applied/focused ideation techniques, and Gary's 20 + years experience as an innovative, award-winning, consumer products marketer has created a unique, dynamic agency capable of working with organizations to develop exciting, new areas for growth. By providing continuous strategic innovation leadership to help with innovation efforts, the Growth Engine team ultimately leads organizations to become more innovative and develop more creative leaders.
VISIONARY TECHNOLOGY, CRITICAL THINKING - At Vision Critical we build online platforms that facilitate two-way communications with customers, employees and citizens in contexts ranging from market research to civic engagement. We help our clients ask better questions, listen more intently, and learn what the people they care about think and say. Over 600 organizations around the globe, including a third of the top 100 brands, have come to rely on the private online communities developed and supported through our cloud based software and global services. We are at the forefront of the smart, online communities movement, and are working with our customers to make conversations ever richer, more insightful and linking with their wider social data. We believe that the essence of consumer/citizen sentiment measurement is two-way dialogue - whether through structured surveys or guided peer-to-peer discussions. We combine the art of design, robust engineering and sector specialists to make this dialogue meaningful, efficient, and comprehensible. At Vision Critical we deploy over 2.5 million survey invitations per month across 26 languages. most of which involve the millions of consumers and citizens who are members of the online panels that we build and support. The cloud based software that powers these engagements is built around our Sparq ™ platform which matches an accessible user interface with fully featured modules for survey authoring, community management, discussion forums and reporting. As a solutions company we provide professional support services, either directly or through our partner channels, to enhance our technology. Our experts play a dual role; first, they guide and often execute client assignments using our software. Second, they play an integral role in the development of our platforms and applications. Vision Critical continues to invest heavily in R&D, new sales capacity and in IT infrastructure. With offices across North America, Europe , Asia and Australia, we offer a truly global perspective in almost every industry niche, from consumer goods, retail and technology to financial services, health, public affairs and media.
ABOUT FLETCHER KNIGHT - Fletcher Knight Inc. is a global marketing consulting firm that promises to change the way you think about building brands. Using a new level of creative intelligence, we translate customer, consumer and expert insights into breakthrough ideas and strategies for growth. Founded in 2001, Fletcher Knight Inc. has innovated across both developed and emerging markets, including BRIC countries, to deliver growth to many of the world's leading brands and companies including: Avon, Alberto-Culver, American Greetings, Boehringer Ingelheim, Cadbury Schweppes, Colgate Palmolive, Food Lion, Gerber, Fortune Brands, Johnson & Johnson, Kohl’s, Kraft, L’Oreal, McCormick, Macmillan/McGraw Hill, Oregon Scientific, Pepsi, Pharmavite and Unilever. Our passion is to create inspiring and intuitive new consumer experiences at the intersection of physical, rational and emotional needs. Over the last ten years, our team of talented innovation growth specialists has crafted an approach called Experience-Based Innovation, which dramatically enriches the way we position brands and innovate. We deliver results that exceed benchmarks for success, while minimizing risk and increasing reward. Fletcher Knight Inc. is headquartered in downtown Stamford, CT. Visit our website to learn more – www.fletcherknight.com – or to read some of recent perspectives at http://www.fletcherknight.com/news.aspx .
WORLD LEADER IN SURVEY MONITIZATION - Peanut Labs is a social monetization company that helps publishers maximize their earning potential via virtual goods and currencies offered through a mix of market research surveys, global payments, and offers. In early April, social networking giant Facebook introduced Peanut Labs’ platform as one of the first three alternate ways for users to earn Facebook’s virtual currency, Credits. Peanut Labs is a fast-growing innovation, technology and social media monetization business. The company enables social media sample through partnerships with highly diverse social media applications and communities, including major social and gaming networks. Peanut Labs has won numerous awards, including a FAST Top 50 and the Advertising Research Foundation's Silver Innovation Award.
GLOBAL INDEPENDENT MARKET RESEARCH - Ipsos is a global independent market research company ranking third worldwide among research firms. We specialize in six areas: advertising research;marketing research; media, content and technology research; loyalty, quality and customer relationship management research; opinion polls and social research; and survey management, data collection and delivery. Our industry specialization model means we have an intimate understanding of our clients' brands, consumers and markets.
ABOUT KENNA - Kenna is a marketing solutions provider, dedicated to helping marketers form more meaningful and lasting connections with customers. Our core credo: brands can achieve true differentiation by delivering real value with every interaction. Knowing what customers value and the passions that drive them is the key to igniting their interest, winning their trust and earning brand advocacy. Those insights guide our design of more engaging and relevant brand experiences, which we make possible through our integrated customer management solutions and services. The Kenna formula for marketing success: content that inspires and enables consumers – communications that suit the context of the moment – communities that are energized by the quality of the conversation – customers that are eager to stay connected.